Terms of Service

a. Eligibility: By registering for, using, or accessing the Services, you accept these Terms and represent that you are at least 18 years old or the age of legal majority in your jurisdiction and you have the authority and capacity to bind yourself to these Terms.

b. Account Registration: Certain Services require you to create a Turing account. You are responsible for maintaining the confidentiality of your credentials, for implementing industry-standard security measures to protect your credentials, and for all activity that occurs under your account. You may only possess one account, and if it is suspended, deactivated, or terminated for any reason in Turing's sole discretion, you may not create another one unless you have explicit advance permission from Turing to do so.

c. Turing Talent Platform: If you create or sign up for a Turing account to complete contract work for Turing or its clients or perform support services related to such contract work, you understand and agree that your participation in such work is subject to any applicable supplemental terms for the Turing talent platform, and that you are an independent contractor of Turing and assume all liability for proper classification as an independent contractor based on applicable legal guidelines.

d. Entity Use: If you are accessing the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to both you and that entity. These Terms constitute an agreement between both (i) Turing and you, and (ii) Turing and that entity, such that your acceptance of these Terms will bind both you and the entity to these Terms.

e. Enterprise Services: If you purchase or receive enterprise, professional, or custom platform products or services from Turing, those products or services may be governed by a separate, written, mutually executed agreement, order form, statement of work, or other applicable supplemental terms, which will supplement these Terms, and supersede these Terms to the extent of any express conflict between those supplemental terms and these Terms.

You may use the Services only for lawful purposes and in accordance with these Terms. More specifically, you may NOT use the Services:

a. For any illegal, harmful, or abusive activity;

b. In a way that infringes, misappropriates, or violates third-party intellectual property rights;

c. To submit inputs or generate outputs (when using AI-related Services) that:

• Contain personally identifiable or other sensitive information of third parties without appropriate consent; or
• Are designed to circumvent safety mechanisms or induce harmful model behavior.

d. To transmit unsolicited communications (including spam, chain letters, or other unsolicited email), malware, or harmful code;

e. To scrape, harvest, or extract data from the Services without Turing's prior written authorization;

f. To violate any applicable federal, state, local, or international law or regulation, including export control laws and regulations administered by the U.S. Bureau of Industry and Security (BIS) or the Office of Foreign Assets Control (OFAC);

g. To design, improve, or otherwise create any environment, software, models, algorithms, products, services, or infrastructure (or portion of the foregoing) which perform functions similar to any of the Services (or portion thereof), including to reverse engineer, decompile, or disassemble any portion of the Services;

h. To perform independent security vulnerability searches or tests on the Services; or

i. To impersonate any person or entity or falsely represent your affiliation with any person or entity.

You retain ownership over any and all information, data, input, output, and other content, in any form or medium, that you input or upload to the Services (collectively, "Your Content"). If you are an individual using our Services on behalf of an entity, the entity retains ownership of Your Content. Notwithstanding the foregoing, you acknowledge and agree that we may retain, take possession of, delete, or deny you access to Your Content if we believe, in our sole discretion, that some or all of Your Content violates these Terms.

You (on behalf of yourself and your entity, if applicable) grant Turing a perpetual, irrevocable, transferable, sublicensable, fully paid, royalty-free, and worldwide right and license to access, make, use, sell, import, export, copy, reproduce, store, modify, distribute, digitally transmit, publicly perform and publicly display Your Content, Input (as defined below), and Output (as defined below) in order to (i) provide, maintain, and improve the Services, (ii) perform such other actions as authorized by you in connection with your use of our Services, (iii) ensure the stability, safety, legality, or security of our Services and our systems, (iv) develop, train, evaluate, and improve artificial intelligence and machine learning models, algorithms, and systems, including models used to provide, support, or improve the Services, and/or (v) comply with the law.

You can remove Your Content from your Turing account by deleting it. However, in certain instances, some of Your Content may not be completely removed, such as where retention is necessary to comply with the law, to prevent abuse, to protect the security of the Services, or where Your Content has been de-identified so that it can no longer be associated with you or your entity. Turing takes no responsibility and assumes no liability for Your Content. You shall be solely responsible for Your Content and the consequences of posting it, processing it, publishing it, sharing it, or otherwise making it available on our Services.

a. Input and Output: Certain features and functionality of the Services utilize generative artificial intelligence models, including models provided by third-party AI providers. You may provide or make available prompts, data, text, documents, or other input to be processed by generative artificial intelligence models through the Services ("Input") and receive images, materials, files, text, code, audio, video, or other data generated and returned by the Services ("Output"). Input and Output are Your Content.

b. Limitations: Generative artificial intelligence is relatively new and continues to evolve. You acknowledge that due to the nature of artificial intelligence and the technology powering the Services, the Output may be inaccurate, misleading, or inappropriate, and the Services may generate the same or similar Output to you and a third party. You should not rely on factual assertions in Output without independently fact-checking their accuracy. Among other things, the Services may not dynamically retrieve information, and Output may not account for events or changes to underlying facts occurring after the relevant model was trained.

c. Third-Party Providers: The Services may integrate with or link to third-party platforms, tools, APIs, models, payment processors or other products and services. Turing is not responsible for third-party services, and your use of them will be subject to separate terms and policies, which you must abide by.

d. Third-Party AI Providers: Third-party AI providers may use the Input or Output to train and improve the artificial intelligence models used to provide the Services. In addition, third-party AI providers may retain and use metadata associated with usage of the Services for billing, safety, and compliance purposes.

a. Access Grant: Turing grants you a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to use the Services. All rights not expressly granted to you are reserved by Turing, its clients, and Turing's licensors.

b. Turing Intellectual Property: You acknowledge and agree that, as between the parties, Turing, its clients, and its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein. All trademarks, service marks, logos, trade names, and any other source identifiers of Turing used on or in connection with the Turing Services are trademarks or registered trademarks of Turing in the United States and abroad. Except as explicitly provided herein, nothing in these Terms will be deemed to create a license in or under any intellectual property rights, and you agree not to access, sell, license, modify, import, export, distribute, reproduce, publicly display, publicly perform, publish, digitally transmit, or create derivative works from any of the Services or other Turing intellectual property.

c. Feedback: You may choose, or we may invite you, to submit comments, feedback, or ideas about our Services, including about how to improve our Services ("Feedback"), which will not constitute Your Content. You agree that Turing will own any such Feedback, and that Turing is free to use the Feedback without any additional compensation to you, and to disclose the Feedback on a non-confidential basis. When you submit Feedback, you understand that Turing does not waive its right to use similar or related ideas previously publicly known, developed by its employees, or lawfully obtained from sources other than you.

If you believe that any text, graphics, photos, audio, videos, or other materials or works uploaded, downloaded, or appearing on the Services have been copied in a way that constitutes copyright infringement, you may submit a notification to our copyright agent in accordance with 17 USC 512(c) of the Digital Millennium Copyright Act (the "DMCA"), by providing the following information in writing:

• Identification of the copyrighted work that is allegedly infringing, including a description of where it is located on the Services;
• Information to contact you, such as an address and/or email address;
• A statement that you have a good faith belief that the identified, allegedly infringing use is not authorized by the copyright owners;
• A statement that the information above is accurate, and under penalty of perjury, that you are the copyright owner or the authorized person to act on behalf of the copyright owner;
• Your electronic or physical signature, as the copyright owner or person authorized to act on behalf of the copyright owner.

Notices of copyright infringement claims should be sent by mail to: Turing Enterprises, Inc., Attn: Legal Team, 548 Market Street, PMB 18282, San Francisco, CA 94104; or by email to dmca@turing.com. Turing will, when applicable, disable or terminate the accounts of users who repeatedly infringe copyrights or intellectual property rights of others. A user of the Services who has uploaded or posted materials identified as infringing as described above may supply a counter-notification pursuant to sections 512(g)(2) and (3) of the DMCA. When we receive a counter-notification, we may reinstate the posts or material in question, in our sole discretion. To file a counter-notification with us, you must provide a written communication (by regular mail or by email) that sets forth all of the items required by sections 512(g)(2) and (3) of the DMCA.

a. U.S. Residents/U.S. Establishment or U.S. Claims

i. Arbitration Requirement (Please Read). If your country of residence or establishment is the United States, the parties mutually agree that any dispute relating in any way to these Terms or the Services will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. Except as specifically set forth in this section 7, if there is a dispute about whether this arbitration agreement applies or can be enforced, the parties agree that the arbitrator will decide that issue. The Federal Arbitration Act and federal arbitration law will govern this arbitration provision. The United Nations Convention on Contracts for the International Sale of Goods will not apply to the interpretation or enforcement of these Terms. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Terms as a court would.

ii. Process. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. To initiate arbitration, a claim must be filed with the AAA and the written Demand for Arbitration (available at www.adr.org) provided to the other party, as specified in the AAA rules. The parties will follow the AAA rules applicable to initial filing fees, but you will not be responsible for any portion of those fees over the filing or initial appearance fees applicable to court actions in the jurisdiction where the arbitration will be conducted. After you pay your portion of any initial filing fee, Turing will pay any remaining portion of the initial fee and will also pay all costs and expenses unique to arbitration, including without limitation the arbitrator's fees. Each party will pay for its own costs and attorneys' fees, if any, but if any party prevails on a claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to the prevailing party as provided by law. The arbitrator will resolve any disputes regarding costs or fees associated with arbitration. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award declaratory or injunctive relief only on an individual basis and only to the extent necessary to provide relief warranted by the claimant's individual claim.

iii. Exceptions. Notwithstanding anything to the contrary in these Terms, either party may bring suit in court (1) to enjoin actual or threatened infringement or other misuse of intellectual property rights, and (2) for claims seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack).

iv. Jury Trial Waiver. The parties waive the right to a trial by jury as to all arbitrable disputes.

v. Changes. Notwithstanding the provision of section 10 (Modifications to these Terms), if Turing changes this section 7 after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change to this section 7 by sending Turing written notice (including by email) within thirty (30) days of the date such change became effective, as indicated in the "Last Updated" date above or in the date of Turing's email to you notifying you of such change. Rejecting a new change, however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any dispute between you and Turing (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any dispute between you and Turing.

b. Class and Collective Action Waivers. The parties agree to bring any claims individually and not on a class or collective action basis. Accordingly:

i. There will be no right or authority for any dispute to be brought, heard, or arbitrated as a class action and the arbitrator will have no authority to hear or preside over any such claim ("Class Action Waiver"). The Class Action Waiver will be severable from this arbitration agreement if there is a final judicial determination that the Class Action Waiver is invalid, unenforceable, unconscionable, void or voidable. In such instances, the class action must be litigated in a civil court of competent jurisdiction—not in arbitration.

ii. Notwithstanding any other clause or language in these Terms or any rules or procedures that might otherwise apply by virtue of these Terms (including without limitation the AAA Rules) or any amendments or modifications to those rules, any claim that all or part of this section 7(b) Class and Collective Action Waivers or section 7(c) California Private Attorneys General Act ("PAGA") Individual Action Requirement is unenforceable, inapplicable, unconscionable, or void or voidable, will be determined only by a court of competent jurisdiction and not by an arbitrator.

c. California Private Attorneys General Act ("PAGA") Individual Action Requirement. The parties agree to arbitrate PAGA claims on an individual basis only. Therefore, any claim under PAGA to recover unpaid wages or other individual relief must be arbitrated under this arbitration agreement. The arbitrator is without authority to preside over any PAGA claim by one person on behalf of any other person or joined by or consolidated with another person's PAGA claim. This PAGA Individual Action Requirement clause will be severable from this arbitration agreement if there is a final judicial determination that it is invalid, unenforceable, unconscionable, void, or voidable. In such cases, the PAGA action must be litigated in a civil court of competent jurisdiction—not in arbitration—but the portion of the PAGA Individual Action Requirement that is enforceable will be enforced in arbitration.

d. Rest of the World. To the extent permitted by applicable law, any judicial proceedings relating to Turing or the Services (other than small claims actions) that are excluded from arbitration under sections 7(a) and 7(b) will be governed by the laws of the State of California without regard to its conflict of law provisions and subject to the exclusive venue and jurisdiction of the state or federal courts located in San Francisco, California. Each party waives any objection (on the grounds of lack of jurisdiction, inconvenient forum, or otherwise) to the exercise of such jurisdiction over it by any such courts. The United Nations Convention on Contracts for the International Sale of Goods will not apply to the interpretation or enforcement of these Terms.

e. Severability. Except as provided in section 7(b) (Class and Collective Action Waivers), and 7(c) (PAGA Individual Action Requirement), in the event that any portion of this section 7 is deemed illegal or unenforceable, such provision will be severed and the remainder of section 7 will be given full force and effect.

f. Survival. This section 7 will survive any expiration or termination of these Terms and will continue to apply even if you stop using the Services or deactivate your account.

YOU UNDERSTAND AND AGREE THAT THE SERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, TURING DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TURING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING ANY LOSS OF REVENUE, PROFITS, GOODWILL, USE, OR DATA) ARISING FROM OR IN CONNECTION WITH THESE TERMS, THE TURING SERVICES, OR TURING MATERIALS, EVEN IF TURING HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES. FURTHER, IN NO EVENT WILL TURING'S AGGREGATE LIABILITY EXCEED ONE THOUSAND U.S. DOLLARS.

You will indemnify, defend, and hold harmless Turing and its affiliates from and against any and all losses, costs, expenses, damages or other liabilities incurred by Turing arising from or related to: (i) your failure to comply with these Terms, (ii) your use of Turing Services in violation of applicable law or these Terms, (iii) any grossly negligent or intentional wrongdoing by you, (iv) any violation of a third party's rights resulting from your use of Turing Services or Your Content, and (v) a dispute between you and any other Turing Services user.

These Terms are effective until terminated. You may delete your account and terminate these Terms at any time. To do so, go to https://work.turing.com/, log into your Turing account, and follow the instructions under your profile settings to delete your account.

TURING MAY TERMINATE THESE TERMS OR DEACTIVATE OR SUSPEND YOUR TURING ACCOUNT(S) AND ACCESS TO THE TURING SERVICES AT ANY TIME, IMMEDIATELY, WITHOUT PRIOR NOTICE, AND FOR ANY REASON.

Upon any account termination or suspension, or the termination of these Terms, your right to use the Turing Services will cease, and you will not be able to retrieve any information related to your account. Sections 3-9 will survive any expiration or termination of these Terms.

Turing may modify these Terms periodically. If we make a change to the Terms, we will make the most current version available at the webpage where the Terms are found. If you disagree with the revised Terms, you may terminate these Terms with immediate effect by deleting your Turing account. Continued use of the Turing Services will constitute your acceptance of the modified terms.