A leading platform-as-a-service (PaaS) company that helps developers build apps with real-time audio and video capabilities. The platform offers customizable APIs that simplify integrating real-time communication features.

The client faced challenges in accessing scattered enterprise data efficiently, leading to delays in decision-making and reduced productivity. The existing search functionality was limited to basic keyword searches, resulting in low user engagement. Additionally, there was a need for improved data security to comply with evolving regulations and build user trust.

The client, with support from Turing, implemented a comprehensive AI-driven enterprise search solution to improve data retrieval and enhance user satisfaction:

• Enhanced data retrieval: Integrated Google’s Enterprise Search with generative AI for rapid and accurate information retrieval. An AI chatbot built using Codey API was incorporated to handle user queries in real time and facilitate multi-turn conversations, boosting user engagement.
• Data security and scalability: Leveraged VESPA's vector capabilities for efficient data ingestion and processing, ensuring compliance with data protection standards. The solution was built on Google Cloud’s Vertex AI platform, providing the scalability and security needed for future data growth.

• 60% faster information access: The platform accelerated information retrieval, significantly reducing retrieval time.
• 40% increase in user satisfaction: The intuitive interface design and real-time query handling enhanced user engagement and satisfaction.
• Enhanced data security: Encryption and compliance with data protection legislation ensured the security of user interactions.