Case Study: Legacy Infrastructure and Platform Transformation with Integrated Application Development

As one of Asia’s largest healthcare services groups, this client provides various distribution, digital, and commercial services. The client is focused on enhancing accessibility and customer capabilities across its portfolio to address the growing healthcare needs of its operating regions.

The client wanted to enhance its legacy web and mobile applications by integrating modern, life-saving capabilities for B2B and B2C customers across multiple countries.

A redesigned cloud-native platform and super app with an efficient QA Center of Excellence (CoE) for rapid testing of new product features to ensure ongoing growth potential.

An integrated cloud application development solution led to:

• An 83% increase in application testing speed.
• A 50% increase in new feature deployment speed.
• 90% faster order checkout and product catalog display times.
• Elimination of all previous security vulnerabilities.

The client’s legacy infrastructure and online platform for ordering applications faced performance and scalability challenges. Manual testing of new features prolonged their time-to-market, resulting in a declining user experience. With its distributed cloud management strategy, the platform analytics lacked the depth to support business growth.

The client redesigned and built a microservices-based, cloud-native platform. It modernized existing web and mobile apps, re-architectured them for third-party integrations, and built a new super app that provided a secure, personalized user experience. The redesign allowed users to easily schedule appointments and review prescriptions while enhancing performance-related tasks across an integrated ecosystem.

Furthermore, migrating legacy applications to Microsoft Azure expanded the organization's reach into emerging markets. In addition to Azure, the solution required expertise in Go, Flutter, React, .NET, DevOps, Sitecore, Selenium, BrowserStack, and JMeter. This expertise elevated its application development, testing, and maintenance capabilities, which improved efficiency, reliability, and user responsiveness.

User interactions from its mobile app were seamlessly integrated with Azure Insights and CleverTap. This integration was complemented by delivery-tracking through Zyllem and the successful implementation of a new CMS and SSO solution.

Additionally, a QA Center of Excellence (CoE) was established to ensure a smooth product launch without impacting ongoing business operations. It served as a quality benchmark for future integrations, promoting a culture of quality throughout the organization.

Backed by the redesigned cloud-native platform, order checkout and product catalog display times improved by 90%, while the new microservices-based architecture eliminated all security vulnerabilities. The platform also became capable of multi-country, multi-environment deployments, increasing new feature deployment speed by 50%.

The applications now boast several new and enhanced features, including a symptom checker, mental wellness services, lab test bookings, and vaccination and COVID-19 testing services. The automation introduced by the new QA CoE reduced the time necessary for testing applications from 1 hour to 10 minutes. This new automation suite also streamlined reporting, saving 6 hours daily.

The new design also empowered the client to monitor activities like MAU, frequently bought products, and trending products, helping them make faster decisions on sales opportunities to enhance the user experience.

With the platform’s redesigned and modernized architecture, the client is moving on to its planned B2C pharmaceutical marketplace which will serve its existing customers better while exploring expansion into new markets.

If your enterprise needs application development or product engineering services that let you innovate with intelligent technology, talk to our experts. Together, we can help you reclaim your operational efficiency and get to market faster than the competition.