L2 Support Engineer - React native

Industry: Food & Beverage

Remote

Company size: 10K+

Full-time/Part-time

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Job description

A well-established multinational company that has developed a global food and beverage chain of products and services, is looking for a Support Engineer. The selected candidate will be responsible for managing escalated technical issues that Level 1 support was unable to fix by conducting thorough investigations, applying advanced technical knowledge to troubleshooting, and so on. The NASDAQ-listed company’s range of products has successfully managed to establish itself as a household name and a beloved brand while catering to the needs of a diverse customer base. This position requires a significant overlap with the CST time zone.

Job Responsibilities:

Use a thorough grasp of React Native to identify and fix problems unique to mobile applications built using React Native
Determine the underlying causes of defects, crashes, performance problems, and other technical hiccups by analyzing the React Native code and logs
Engage in professional and transparent communication with clients, users, and stakeholders, clearly articulating technical concepts to non-technical people
Update clients frequently on the status of problem resolution, maintaining transparency and controlling expectations
Utilize an issue-tracking or ticketing system to manage and prioritize incidents. Ensure that occurrences are properly documented, classified, and assigned
Make that events are handled in accordance with established Service Level Agreements (SLAs)
Stop problems from reoccurring by pinpointing their root causes by looking at logs, system activity, and user-reported data
Utilize cutting-edge diagnostic methods and equipment to locate and fix difficult technical issues
Handle complex issues that may call for coding changes, system modifications, or database interventions, by closely collaborating with other technical teams such as development, quality assurance, and infrastructure
Take proactive steps to avoid service interruptions by keeping an eye on systems, apps, and services to spot potential problems
To keep systems current and secure, apply patches, updates, and fixes
Based on patterns seen in recurrent issues, provide feedback to development teams with suggestions for improvements, bug solutions, or enhancements
Using the knowledge obtained from resolving issues, make suggestions for enhancements to workflows, tools, and support processes
Help Level 1 support engineers improve their technical knowledge and problem-solving skills by guiding and mentoring them
Keep abreast of new technology, and share your knowledge with coworkers to promote team learning

Job Requirements:

Bachelor’s/Master’s degree in Engineering, Computer Science (or equivalent experience)
At least 5+ years of relevant experience as a Support Engineer
Prolific experience working with React Native
Extensive experience with mobile web development
Prior software development experience
Great collaboration and team-building skills
Excellent spoken and written English communication skills

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Hadji, AlgeriaFull Stack Developer

Although I had worked at oDesk and Elance (now popularly known as Upwork) for more than 5 years, the pivotal moment in my career came when I joined the global team of Turing in 2020. I never imagine that the role I would be offered would come with such stability and prominence. Apply to be one among many Turing developers. It will change your life like it did mine!

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Clement, NigeriaFull Stack Developer

I have been working as a full-stack developer at Turing.com for more than a year now. While applying for Turing jobs a year back, I found the Turing test to be very challenging. But it was a good learning experience for me. Through the AI/ML-enabled tests, Turing reviews how good you’re with your skill. Working with Turing has been a very satisfying experience for me so far. I get to work for Silicon Valley companies and enjoy good pay as well. I am also part of an elite community of the world’s best developers.

Elvis, BosniaiOS Developer

I work as a Turing iOS developer. My experience with them has been really good. Guys at Turing matched me with a top client super quickly. I found the entire matching process to be very precise and smooth. It’s rare to find a company that delivers on its promises. But both Turing and the company I got matched with kept their promises. From my experience I can tell you once you get here, your work-life becomes easier and you can focus on doing what you love the most.

Ahmed, PakistanFull Stack Developer

I’ve been working as a full-stack developer and solution architect with more than 10 years of experience. My experience as a Turing developer has been quite amazing. My onboarding process was super smooth. Although I had read a few Turing.com reviews about the onboarding process here, I never really expected it to be this awesome. My coordinator helped me in every single step- from getting hired by top Silicon Valley clients to making sure my needs were met at all levels.

Fahad, PakistánSoftware Developer

Even since I have become a remote developer at Turing, I’ve been enjoying the flexibility and other perks that this job offers. I would recommend interested developers to definitely apply for Turing. I am sure you'll enjoy working here and can give your own Turing review to your friends. All the best and hope you succeed in becoming a Turing developer soon.

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Frequently Asked Questions

What is Turing?

We are a Palo Alto-based 'deep' jobs platform allowing talented software developers to work with top US firms from the comfort of their homes. We are led by Stanford alumni and successful A.I. entrepreneurs Jonathan Siddharth and Vijay Krishnan.

How many rounds do I need to clear before selection?

After uploading your resume, you will have to go through the three tests -- seniority assessment, tech stack test, and live coding challenge. Once you clear these tests, you are eligible to apply to a wide range of jobs available based on your skills.

How is Turing different from other remote based job providers?

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What kind of developers does Turing hire?

We, at Turing, hire remote developers for over 100 skills like React/Node, Python, Angular, Swift, React Native, Android, Java, Rails, Golang, PHP, Vue, among several others. We also hire engineers based on tech roles and seniority.

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Communication is crucial for success while working with American clients. We prefer candidates with a B1 level of English i.e. those who have the necessary fluency to communicate without effort with our clients and native speakers.

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Manage and supervise a team of Business Analysts, including 5+ Team Leads.
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Proven leadership experience managing teams of 20+ members for at least 5 years.
Strong analytical and communication skills, with proficiency in English.
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Ability to incorporate feedback from LLM performance metrics into training data and processes.
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Collaborate with globally renowned experts and build a network tailored to your career aspirations.
Experience the flexibility of remote work while breaking away from traditional office setups.
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Complete an automated analytical challenge, followed by an interview. Successful candidates can start immediately. Join us in leading a team at the forefront of AI innovation!

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